Buying from the Vault

Your rights when you buy a card from us online.

Who you are buying from

Rippex Card Vault Ltd (Company No. 16884256), registered in England and Wales. Some Vault cards are our own; others we sell for a collector. Either way you deal with us, and you pay us.

Price and postage

You see the full price, including postage, before you pay. Postage is set by the card's value and goes Royal Mail Special Delivery, tracked and insured. For a card over £2,500, or a buyer outside the UK, we arrange the postage and insurance with you once the deal is agreed, before you pay.

Paying

By bank transfer or by card. We confirm your payment by email.

Delivery

We send your card tracked, and email you the tracking number, which is also in your hub. The card is our responsibility until it reaches you.

Changing your mind

If you buy as a consumer, you can cancel within 14 days of the day the card reaches you, without giving a reason. Tell us by email at support@rippex.co.uk with your offer reference.

Send the card back to us within 14 days of telling us, in the same condition it arrived. Getting it back to us is your responsibility and at your cost: we recommend a tracked and insured service. We refund the price and the standard postage you paid within 14 days of receiving the card back. We may reduce the refund if the card has been handled more than you would need to look it over.

If something is wrong

If a card is not as described, you have the rights the Consumer Rights Act 2015 gives you, as well as the right to change your mind above. Tell us straight away and we will put it right.

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Questions should be directed to support@rippex.co.uk.